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Return Policy
At RecorderGear.com our goal is to create satisfied customers. We strive to offer the best products and services so that our customers will return again and again. To ensure 100% satisfaction we offer great customer service, competitive prices, high quality products, and a 15 day no questions asked return policy! If you are not satisfied with your product for whatever reason, you may return it for a full refund, the item must be shipped back within 15 days of receiving it, no restocking fee (refund less original shipping cost)! All you have to do is pay postage to return the item.
If the item is not defective and returned between 15-30 days of delivery you are responsible for the return shipping costs and a restocking fee of 15 percent. On items returned within 30 days of delivery, we will only pay the return shipping costs if the product is defective or the return is a result of our error. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. All refunds on returned products does not include the original shipping cost.
Please contacted us at info@recordergear.com for an RMA (return merchandise authorization) number before attempting any return. RMA must be referenced on the outside of the box for proper tracking.
Ship authorized returns to the following address:
RecorderGear
1920 North 3000 West
Rexburg, ID 83440
For questions regarding our return policy please contact us at Info@recordergear.com.
SHIPPING
Will I be charged Sales Tax?
We don’t charge sales tax on any of our orders.
How much does shipping cost?
Flat rate shipping:
$6.95 - Ground - 2 to 7 days, Continental USA Only
$18.95 - 2nd Day Air
$38.00 - Next Day Air - USA ONLY
$24.99 - Canada Standard
$49.95 - International Air
How and when we Ship
All orders placed before 3pm eastern standard time are shipped same day! We ship most packages within 24 hours by UPS, FedEx or USPS Ground (3-7 Day). This allows them to be tracked and insured for loss or damage. You can select your shipping option at check-out. UPS and FedEx do not pick up nor deliver on weekends or holidays
Processing Time
• Estimated Processing Time + Estimated Shipping Time = Estimated Total Delivery Time
• PLEASE NOTE, if your order ships via normal Next Day Air on Fridays, they will arrive on the following Monday.
• Business days exclude Saturdays, Sundays, and major holidays.
• Estimated Total Delivery Time applies to all in-stock products only (no pre-orders, or back orders)
• If we must review an order for security reasons, that review may cause the Estimated Delivery Time to be delayed.
• We cannot guarantee Estimated Shipping Time. The delivery companies determine these times; however, we will expedite all orders to the best of our ability. If your shipment during transit is delayed due to weather or force of nature reasons, we are not responsible and cannot refund you for these shipping costs.
Signature Required
All RecorderGear.com Orders are shipped "Signature Required" due to current online store regulations. You may also contact UPS (800-PICK-UPS) or FEDEX (800-GO-FEDEX) directly to request for the carrier to hold your package at the nearest facility so you may pick up your shipment at your earliest convenience. Please keep in mind that each carrier requires a valid ID upon pickup.
International Orders
We ship International Orders Worldwide most orders will ship via DHL.
Privacy Policy
Our Commitment To Your Privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguar
Name Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information
How That Information Is Used:
Your information is used to fill orders only. Information collected from our website is anonymous. Your account information is contained in private files and we will not sell or release your email address to any other parties.
Our Commitment To The Security of Your Data:
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Terms and Conditions
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RecorderGear’s relationship with you in relation to this website. The term “RecorderGear.com” or “us” or “we” refers to the owner of the website whose registered office is PO Box 81, Rexburg, ID, 83440. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
● The content of the pages of this website is for your general information and use only. It is subject to change without notice.
● Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
● Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
● This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
● All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
● Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
● From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
● You may not create a link to this website from another website or document without RecorderGear.com's prior written consent.
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